Training

Keys to Communication - Receptionist Training

When

October 17, 2023 Virtual

About this event

Receptionists have to take it all in stride and do the job day after day.  This one day workshop will help them become more efficient and stay in control, even on the toughest days.  We will discuss, role play and demonstrate the following:

• Develop telephone professionalism and communication skills
• Review telephone etiquette and basic telephone skills
• Practice effective voice techniques
• Create first impressions on the telephone and in person
• Active listening to hear the real message
• Give and receive feedback/information
• Acquire assertiveness vs. aggression
• Create strategy for win-win in confrontation
• Deal with angry clients or employees
• Recognize the importance of staying well in stressful situations.

Whether participants are just starting off as receptionists or are veterans, this one day workshop will deliver valuable information and be fun.  They will be participating with other receptionists who are dealing with similar challenges.  Learning together for the day will help them build a support network for advice and establish a sounding board.

Event notes

• $150 / First registrant, $125 / Second Registrant Same Dealership
• Deadline for registrations is one week prior to the course date.  
• The virtual meeting link will be sent 5 days prior to the course date. 
• NOTE:  No refunds will be issued for cancellations within 5 business days prior to course date and no shows