MONTHLY NEWSLETTER OF THE MOTOR DEALERS' ASSOCIATION OF ALBERTA
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Service Management Training
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Online August 12 - September 27
On-Site (in Edmonton) October 22 - 24
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Parts and Accessories Management Training
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Online October 14 - November 29
On-Site (in Edmonton) October 22 - 24
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Effective Communication Strategies for Service Advisors
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Keys to Communication for Receptionists
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Managing Your Time To Get the Most Out Of Your Day
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Western Canadian Dealer Summit
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Fairmont Banff Springs Hotel
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Last month, Dave Jones (President, MDA Services), Gerald Wood (MDA President), Greg Stahl (MDA Chair), and Colby Longmate (MDA Vice Chair) embarked on the annual MDA Chair’s Tour, engaging with members across nine different locations throughout the province.
More than 100 members joined us along the tour. Key topics were discussed during these meetings, and updates on national and provincial issues were shared.
Thank you to everyone who attended one of the Chair's Tour meetings!
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AMVIC Quick Hits: Website Banner Ads and Dual Pricing Options
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During the MDA Chair's Tour, members raised questions with MDA President Gerald Wood regarding dealer website banner ads, advertised prices for cash-back transactions, and low APR options. Gerald recently met with the AMVIC team to get detailed answers.
Click below to learn more.
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Provincial Sales Information
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An update on provincial sales around Canada.
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2024 CADA Laureate Honorees Chosen
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Each year, CADA chooses one honoree from each of the following categories:
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- Ambassadorship - For extraordinary service to the community and the industry.
- Retail Operations - For outstanding achievement within an individual dealership.
- Business Innovation - For initiatives that significantly enhance performance or broaden the scope of business for new car and truck dealers.
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The MDA would like to congratulate Peter Heppner (Preston Chevrolet Buick GMC Cadillac LTD, Langley, BC), Alexandre Saillant (Groupe Saillant, Québec City, Québec), and Dean Cooley (Dean Cooley Motors, Dauphin, Manitoba) on winning these prestigious awards.
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Western Canadian Dealer Summit: New Speakers!
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Gear Up for the Western Canadian Dealer Summit!
Dealer Principals and General Managers, please join us in beautiful Banff, Alberta, for engaging speakers, plentiful networking opportunities, and invaluable learning experiences. Best of all, stay current with the latest best practices for your dealership. Register today for this year’s Western Canadian Dealer Summit.
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We are delighted to share that Daniel Ross and Rhys Albrecht will be joining the WCDS as speakers.
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Daniel Ross is a Senior Manager of Industry Insights & Residual Value Strategy at Canadian Black Book (CBB). He joined CBB in 2017 and has played a crucial role in analyzing automotive market trends and providing valuable insights into vehicle valuations and residual values. Daniel is a key figure in CBB’s annual Residual Value Awards, which recognize vehicles that are projected to retain the highest percentage of their original value over time. His expertise is frequently showcased in industry interviews and reports, where he discusses market trends and the importance of residual value in the automotive sector.
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Bannister Automotive Group
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Rhys has spent much of his working life growing companies. After successful stints with large corporations like Starbucks and Disney, he broke out on his own to build a thriving wedding photography business. It was through building this award-winning business that Rhys developed his love of marketing, from graphic design and technical writing, to website development, SEO, targeted digital advertising, and data analysis. He joined the Bannister Automotive group in March 2019, and has been a crucial part of their successful growth and acquisition strategy. When he’s not working, you can usually find Rhys in his garden or cheering for the Edmonton Oilers.
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WCDS 2023 Follow Up – Roenick gets called to the Hall
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For those who were able to join us last year at the 2023 Summit Gala, you will recall the magical night with retired NHL All-Star Jeremy Roenick. Jeremy's generosity and true honesty showed throughout the evening and culminated in his thoughts about not being inducted into the Hockey Hall of Fame. Well, the selection committee must have been listening because last month, it was announced that Jeremy would join six others to be inducted into the Hall this Fall.
On behalf of dealers in Western Canada, congratulations, Jeremy!
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MDA Education Foundation Scholarship Presentations
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MDA President Gerald Wood has been busy delivering cheques awarded to the MDA Education Foundation recipients across the province.
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Please join us in welcoming the following new associate members:
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+1 416-707-4127 (work)
76 Farnham Avenue, Toronto, ON. M4V 1H4 Canada
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+1 888-780-1286 (work)
2900, 550 Burrard Street, Vancouver, BC. V6C 0A3 Canada
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Federated Insurance: RISK INSIGHTS
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Tips to help safeguard your property against high winds and hailstorms
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Summer weather can be very unpredictable, with storms and severe weather events that produce strong winds and hail, causing devastating property damage. In 2023, the insured damage for summer storms in the Prairies and Ontario reached $780 million.*
While no business is immune to the impacts of these losses, preventative maintenance coupled with a comprehensive risk management plan can help mitigate damage and minimize business interruptions when severe weather strikes.
To help you be prepared, Federated Insurance has developed these risk management resources outlining the steps you can take to help mitigate risk and prevent costly damage to your business and property.
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To learn more about Federated, visit www.federated.ca or if you’re a Federated customer, you can contact your Commercial Insurance Specialist with any questions.
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Service Management Training
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Online August 12 - September 27
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On-Site (in Edmonton) October 22 - 24
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Designed specifically for the Canadian marketplace, this detailed, results-oriented course introduces students how to effectively manage a service department with a focus on strategies to manage people, processes, and performance. Participants are provided with tools to help better manage the daily operations of a service department and contribute to overall dealership performance.
This hybrid course begins with an online component followed by an in-person component in Edmonton.
Course Content
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- Principles of service management
- Service operations financial analysis
- The after-sales service cycle
- Productive labour management
- Service management controls
- Facility, equipment, and organization
- Service marketing and merchandising
- Customer relationship management
- Human resources management
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Parts and Accessories Management Training
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Online October 14 - November 29
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On-Site (in Edmonton) October 22 - 24
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In this course, students focus on improving profitability and effectiveness in the operation of a parts department through a comprehensive parts operations review. Students are provided the tools better to manage the daily operations of a parts department and contribute to overall dealership performance.
This hybrid course begins with an online component followed by an in-person component in Edmonton.
Course Content
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- A primer on after-sales service
- Principles of Parts Management
- Human Resource Management
- Canadian Parts Operations Financial Analysis
- Advanced Inventory Management
- Dealer Management System Reports
- Parts Performance Monitoring
- Facility, Equipment, and Organization
- Marketing and Merchandising
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We hope you enjoyed this edition of the MDA’s Monthly E-Newsletter.
We appreciate your comments, concerns or feedback.
Sign up online to subscribe to MDA Communications.
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