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Motor Dealers Association of Alberta
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$200 Subtotal
       
Training

Effective Communication Strategies for Service Advisors

When

Fri, March 24, 2023, 9:00 AM - 4:00 PM

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Location

Virtual

About this event

Participants in this workshop will gain understanding about their style of conflict resolution, which will help to identify the strengths and weaknesses of their approach and assist them to develop more effective methods to deal with conflict on the job. By way of interactive discussion and activities, participants will identify alternate strategies to add to their repertoire of conflict management tools.

Outcomes:

Through an energetic presentation, small group discussion and hands-on activities, participants will:

  • Learn about managing hostility and reducing stress
  • Determine how they handle conflict and their conflict style through self-assessment
  • Examine methods to create win-win solutions
  • Explore ways to apply creative problem solving for managing conflict
  • Learn through role play about dealing with hostility
  • Assess their feelings and stress
  • Discover how to establish low-stress living

Event notes

  • Deadline for registrations is one week prior to the course date.  
  • The virtual meeting link will be sent 5 days prior to the course date. 
  • NOTE:  No refunds will be issued for cancellations within 5 business days prior to course date and no shows 

BGS Career Ventures
Facilitator

BGS Career Ventures

About the Facilitator

BGS has been presenting this seminar for several years, receiving high accolades from course attendees and their dealership employers.  MDA has been very pleased with the feedback and highly recommends this program to all dealers.  What makes BGS successful?  ATTITUDE!  Experience, genuine enthusiasm, off-the-wall humour and old fashioned hard work blend with their sincere dedication to bring out the best in their clients.