SUMMARY JOB DESCRIPTION

Service Advisors are required for new vehicle franchised dealerships in Alberta.

• Welcomes customers in a friendly and timely manner and obtains information about their vehicle servicing needs.
• Explains the nature of the work to be performed and all estimated costs to the customers.
• Advises customers on how to look after their vehicles and stresses the importance of maintenance, based on the manufacturer?s technical features.
• Maintains high standards of customer satisfaction.
• Inform customers of all promotions and services provided by the dealership.
• Is responsible for telephone requests for appointments and inquiries about work underway.
• Schedules appointments for maintenance services.
• Sells lubricating, safety inspection and other services of a similar nature or any other maintenance recommended by the manufacturer.
• Accurately records the vehicle problem experienced by the customer, on the repair order.
• Distributes tasks to the service technicians.
• Test drives the vehicle with the customer, as necessary, in order to confirm the nature of the problem or refer the customer to a technician.
• Takes into account previous checkups, inspects the vehicle and recommends any additional repairs required.
• Prepares a detailed and accurate estimate of the cost of labour and parts.
• Determines the time frame for completion of the work; verifies this with the shop dispatcher, if necessary.
• Has the customer sign the work order and provides him/her with a copy.
• Determines the payment method.  Obtains a credit approval, if necessary.
• Notifies the shop dispatcher of the work to be done.
• Checks how the work is progressing throughout the day.  Contacts customers if there is any change in the estimate or the time frame for completion of the work.
• Verifies warranty coverage on the vehicle to be repaired before work is begun.
• Examines the repair orders, to ensure that the work has been finished and that they indicate any additional repairs and authorizations.  Closes the work orders, in keeping with established procedures.
• Ensures that vehicles are parked in the correct spaces.  Ensures that they are locked, and that all the keys are labelled and properly organized.
• Ensures that department forms, lists of repairs and pricelists are up-to-date.
• Is an active participant in the quality control process, to make returns to the shop unnecessary.
• Inspects vehicle bodywork, notifies customers if any work is necessary and prepares the estimate accordingly.
• Ensures that the work area is kept clean.
• Maintains a professional appearance.
• Performs other tasks, based on management requirements and instructions.
• A good working knowledge of English (speaking, writing, reading & comprehension) is required.

Franchised dealerships offer state-of-the-art, safe, well equipped facilities and Alberta dealerships? average wages are almost double the Alberta average wage (all industries).